Security Bulletin
SMishing Alert: February 28, 2008
SMishing Alert: March 5, 2008
Several credit unions have reported it's members and non-members are receiving text messages claiming to be from their credit union. This fraud is known as: SMiSHing (fraud through cell phone text messages). The message states that their online bill pay service has expired and that they need to renew it ASAP by calling a “toll-free” number. Those calling the number heard an automated message from “The Credit Union.” Members were asked to input their credit card or debit card number. It’s unknown if any other private information was asked for. Do not follow through with this text message.
North Island Credit Union is currently experiencing a SMiShing attack as described above. This type of cell/text message phishing is fraudulent. If you receive a text message or a member reports receiving a text message from North Island, please forward it to abuse@myisland.com, then delete the message.
While the attack is not targeted specifically to USA Federal CU members, you may receive one of these text messages.
If you are a member and feel you have been a victim of this attack, please contact USa Federal immediately through our 24-Hour Contact Center.
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| 24-Hour Contact Center |
Available 24 hours a day, 7 days a week |
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Toll Free (within the U.S.)
(800) 220-1USA (1872)
Local and Outside the U.S.
(858) 831-8100 |
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| Report a Suspicious Email |
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Suspicious Email |
Remember:
Members should never give or send sensitive information such as passwords, credit card numbers, social security numbers, secret words, or PINs in an email or submit it through a web site or through a automated phone number or through text messaging. In addition, members should never click directly on links in an email that requests sensitive information, even if they recognize and trust the address. These links can redirect you to a fake -- though very real looking -- Web site. | • | Never provide personal or account information in response to any unsolicited request (by email or by phone). | | • | Beware of any unsolicited email that threatens to close or suspend your account(s) or online account access. | | • | Beware of any unsolicited email that requests you provide personal account information that USA Federal should already know. |
If you are unsure if any message you receive is legitimate (email, phone call, etc.), please contact USA Federal directly for verification. Visit the Member Safety section to learn more on how to identify and avoid information security threats. | 
