QuickConnect Online Frequently Asked Questions Member Notice: Some members may experience issues accessing secure web sites, such as USA Federal's QuickConnect Online system. Affected members may see the following message "The security certificate has expired or is not yet valid" when they attempt to access a secure web site. More > FAQ Questions Getting Started ------------------------------------------------------------------------- Useful Information | • | Your QuickConnect Online Password/Pin is also your QuickConnect by Phone password. Once you obtain an Password/Pin you may use it access either system. | | • | For security purposes, when you log into QuickConnect Online for the first time you are required to change your temporary password. Your new password must be six to ten digits. | | • | Everyday at 12AM (midnight) PST, a back up of the QuickConnect Online system is performed. During this backup sequence, usually lasting only 10 minutes, the QuickConnect Online system, including Online Bill Pay, is unavailable. The backup process can take longer, depending on the daily transaction volume, which may result in the process being initiated sooner. Please be aware of these facts when accessing QuickConnect Online from 11PM - 12AM PST. |
Top Is the information I enter into the "QuickConnect Online Log In" secure? Yes. It is safe to enter information in the "QuickConnect Online Log In". Your login information is not transmitted until you click the Log In button, which establishes a secure session between your Web browser and USA Federal's QuickConnect Online system. The log in information you provided is then encrypted using SSL encryption before being sent to the QuickConnect Online system for authentication. Top How do I sign up for QuickConnect Online? How do I get a password/pin to use QuickConnect Online?
If you have never used QuickConnect Online, you will need to obtain a password before you can access the system. Visit your local branch or contact USA Federal to have one mailed to you. For security reasons, we do not process password/pin requests received via email. Top What if I forgot my Password/Pin?
If you forget your password/pin, it will need to be reset. Contact USA Federal by phone or send a signed request via mail or fax to reset your password/pin. For security purposes, password/pin reset requests received by email or via voice message cannot not be processed. To reset you password/pin, you may be asked to verify account information to confirm your identity. Top Are my QuickConnect Online, QuickConnect by Phone and Debit Card passwords/pin the same?
No. Only your QuickConnect Online and QuickConnect by Phone passwords/pin are the same. At your discretion, you may set these passwords/pin to be the same. Visit your local branch to change your debit card password. Top Transactions ------------------------------------------------------------------------- I've received an error message.What's wrong?
Every error message you receive is not necessarily caused by the QuickConnect Online system. As an initial method of troubleshooting, we ask that if you receive an error message, try re-loading the page. In both Netscape and Internet Explorer, there are reload buttons located on the toolbar. If this does not solve the problem, try restarting (rebooting) your computer. If you still experience a problem, note the exact text of the error, when you received it, and what section of QuickConnect Online you were in, and send this information to us. Top How do I apply for a loan (signature, auto, recreational vehicle, consolidation, credit card or other line of credit)? Existing members of USA Federal can apply for loans using QuickConnect Online. Restrictions apply. Review the "Member Credit & Loan Application Process" for complete details. Top Why can't I see all my account transactions? QuickConnect Online displays the 120 most recent transactions or all transactions in the past 120 days, whichever comes first. In addition to monthly member statements, you may obtain records of your transaction history by signing up for QuickNotify or downloading your transaction history onto your PC. See the 'Downloading' FAQs for more details. Top The type of transaction I want to make isn't available in QuickConnect Online. Can I send an email requesting that the transaction to be completed?
No. The USA Federal Credit Union email address is strictly for general inquiries about credit union products and services, suggestions, comments, etc. Any transaction requests sent via email will not be completed. Please mail or fax your account specific requests. Top Downloading ------------------------------------------------------------------------- How do I download transactions? Log into QuickConnect Online and select the desired account. Click the Download Transactions button. Choose the Document Type, the desired Transaction Date and click Download. Top Can I download my account transactions into Money, Quicken or Excel? Yes. QuickConnect Online lets you download your transactions into Microsoft Money (OFC), Quicken (QIF) and most spreadsheet applications that accept Comma Delimited data such as Microsoft Excel as (CSV). Top How do I use the QIF file extension with Quicken 2004, which uses the QDF file extension? Download your account transactions from QuickConnect Online in QIF format. Open Quicken, select File, Import and choose QIF File. Top When I set up Quicken I cannot find USA Federal Credit Union in the list of financial institutions. What do I do? Simply type in USA Federal Credit Union in the space provided and proceed with the set up process. Top Where can I get detailed support for Quicken?
Quicken Technical Support information is available to customers at http://www.intuit.com/support/quicken. Top When I click on "Download" my transactions are displayed in my browser. What's wrong? Your browser isn't setup to understand the 'File/MIME Type' you are trying to download. Follow the steps below, depending on your browser type: Microsoft Internet Explorer Version 5.0, 5.5, 6.0 - Double-click My Computer.
- On the View menu, click Options or Folder Options.
- Click the File Types tab, and then click New Type.
- In the Description Type box, type "Money Download" for Microsoft Money, "Quicken Download" for Quicken or "Excel Download" for Excel (without quotation marks).
- In the Associated Extension box, type ".ofc" for Microsoft Money, ".qif" for Quicken or ".csv" for Excel (without quotation marks).
- In the Content Type (MIME) box, type "application/x-msmoney" for Microsoft Money, "application/x-qw" for Quicken or "application/x-excel" for Excel (without quotation marks).
- Next select the new button to set the action.
Enter the word OPEN in the action line, then Browse your computer for the location of the corresponding program file for Microsoft Money, Quicken or Excel (do not choose the shortcut). - Click OK. You will be returned to the previous screen.
- Click Close. The file type is now set up.
- Empty your Temporary Internet Files folder. To do so, follow these steps:
a. In Internet Explorer, click Internet Options on the View menu.
b. Under Temporary Internet Files, click Delete Files.
c. Click OK, and then click OK again
Netscape Navigator Version 6.1 - Start Netscape.
- On the Edit menu, click Preferences option.
- Click the Helper Applications Link.
- Click the New Type Button.
- Select Applications from the Category list, and then click New Type.
- In the Description of Type box, type "Money Download" for Microsoft Money, "Quicken Download" for Quicken or "Excel Download" for Excel (without quotation marks).
- In the File Extension box, type ".ofc" for Microsoft Money, ".qif" for Quicken or ".csv" for Excel (without quotation marks).
- In the MIME Type box, type "application/x-msmoney" for Microsoft Money, "application/x-qw" for Quicken or "application/x-excel" for Excel (without quotation marks).
- Click OK, and then OK again.
Other Internet Browsers
Please refer to your browser's documentation on how to setup the File/MIME type as described above. Top Miscellaneous ------------------------------------------------------------------------- How do I change my Password/Pin? Once you have enrolled for QuickConnect Online/QuickConnect by Phone, you may change your password at any time via the Web or over the phone (using QuickConnect by phone). Via QuickConnect Online: - Log into QuickConnect Online.
- Click More Features along the top of the screen.
- Click Change Password.
- Enter your current password, followed by your new password and click OK. Remember passwords must be 6-10 numeric characters and cannot begin with a zero.
Via QuickConnect by Phone: - Call USA Federal at (800) 220-1872.
- Select the Automated Accounts option.
- Select QuickConnect by Phone.
- Select the Enter your Member Number option.
- Enter your member number and first two letters of your last name, then “#”.
- Enter your password, then “#”.
- Select the Other Services option.
- Select the Change Your Password/Pin option.
- Enter your new password + “#”. Remember passwords must be 6-10 numeric characters and cannot begin with a zero.
Top I am having trouble logging into the QuickConnect Online system. Help!
QuickConnect Online requires cookies to be enabled on your web browser. Consult your computer hekp files on how to check to see if cookies are disabled. Specific security measures on your browser may also be the reason for log in difficulties. When viewing secure pages, do not use the 'Back' button on your browser. If all else fails, log off and log back in again. Alternatively you might try to access QuickConnect Online using a different browser. Upgrading an existing web browser to a newer version may also solve log in problems. Top Can I use QuickConnect Online to obtain transaction information on my USA Federal real estate loan?
No. Contact the Telephone Center at (800) 220-1872 to obtain real estate loan transaction information. Only loan balance information is available through QuickConnect Online. Top Can I use QuickConnect Online to obtain transaction information on my USA Federal credit card?
Yes. USA Federal credit card transaction information is available using QuickConnect Online. Top What are the "Previous" and "Next" buttons for at the bottom of the QuickConnect Online screen? The "Previous" and "Next" buttons at the bottom of the QuickConnect Online screens are only active when applying for a loan using QuickConnect Online. These buttons allow members to review messages regarding the status of their application. Top | 
