Online Services Frequently Asked Questions Member Notice: Some members may experience issues accessing secure web sites, such as USA Federal's QuickConnect Online system. Affected members may see the following message "The security certificate has expired or is not yet valid" when they attempt to access a secure web site. More > FAQ Topics Click on a topic below for more information: Miscellaneous FAQ's How do I get a password to use Quick Connect and QuickConnect Online?
If you have never used QuickConnect Online or QuickConnect by Phone you will need to obtain a password/pin before you can access either system. Visit your local branch or contact USA Federal by phone, fax or mail to obtain a password/pin and have it mailed to you. For security reasons, we do not process password requests received via email. Top What if I forgot my password?
If you forget your QuickConnect Online/QuickConnect by Phone password/pin, it will need to be reset. Contact USA Federal by phone or send a signed request via mail or fax to reset your password. For security purposes: you may be asked to verify account information and password reset requests received by email or via voice message will not be processed. Top Are my QuickConnect Online password/pin, QuickConnect by Phone password/pin and Debit Card password the same?
No. Only your QuickConnect Online and QuickConnect by Phone passwords/pin are the same. Top How do I obtain transaction information on my USA Federal real estate loan?
Contact the Telephone Center at (800) 220-1872 to obtain real estate loan transaction information. Only loan balance information is available through QuickConnect Online. Top How do I obtain transaction information on my USA Federal credit card?
Access QuickConnect Online or contact USA Federal directly for information on your USA Federal credit card account(s). Top How do I use the online calculators? Consult the "Help for this calculator" link, available for each online calculator for specific usage instructions. | 
