QuickNotify Frequently Asked Questions Getting Started ------------------------------------------------------------------------- Useful Information | • | QuickNotify is an online member notification service available through QuickConnect Online providing access to your eStatement and eAlerts. | | • | An eStatement is an electronic version of your monthly or quarterly statement. Signing up for eStatement replaces mailed paper statements. | | • | To use eStatement, you will need a computer with Internet access and the Adobe Reader program installed. You can download Adobe Reader for free here. | | • | An eAlert is a notification informing you about the status of your accounts and other information. | | • | You must be enrolled for QuickNotify to set-up eAlerts or member defined notifications. |
How do I enroll in QuickNotify to receive my eStatements & eAlerts?
Log into QuickConnect Online and click the "QuickNotify" button and follow the on screen instructions to activate QuickNotify. Note: To make the enrollment process easier, you may download and print a copy of this QuickNotify Enrollment Guide* for your reference. Top How do I access my eStatement & eAlerts?
Once logged into Quickconnect Online, you can access eStatement or eAlerts by clicking on the "QuickNotify button. Note: You are responsible for providing current and valid email address information. The email address you provide must be kept current in order to receive eStatement email alerts and eAlerts. Top How much does the QuickNotify service cost?
There is no charge for the USA Federal Credit Union QuickNotify service. I did not receive my activation code, can it be resent?
Yes, it can be resent by clicking on the "Send Again" link in the activation page. A new activation code will be sent to the address you specified. Top How do I cancel QuickNotify? To cancel the QuickNotify Service: | 1. | Select the "Stop QuickNotify" tab | | 2. | The next screen advises that once the QuickNotify Service has been canceled eAlerts and eStatement access will be stopped. In addition, all registered email and Mobile device addresses will be removed. | | 3. | Click on OK to complete cancellation of the QuickNotify Service. | | | Note: By doing this, you will no longer receive eAlerts or eStatements |
eStatement ------------------------------------------------------------------------ How do I preview my eStatement in QuickNotify? log into Quickconnect Online and click on the "QuickNotify" button. From here you can either navigate towards the bottom of the page to view eStatements or click on the "eStatement" button. Top Will my eStatement be available if I don't receive my eAlert notification?
Yes, your eStatement is independent of your eAlert notification. Log into QuickConnect Online and navigate to QuickNotify to view your eStatement. How do I print my eStatement?
In the Adobe Reader toolbar (across the top), Click the  button. You may print your entire eStatement or specific pages. Top How do I save my eStatement?
By using the Adobe Reader toolbar, press the diskette icon. You will be prompted to save the file to a designated location on your computer. Can I receive a paper statement and an eStatement?
You cannot receive both a paper statement and an eStatement. Once you enroll in QuickNotify, you will no longer receive paper statements. Top Why can't I receive the statement(s) of my joint account?
According to the law, we must deliver the statement to the primary account holder. When will my next eStatement be available?
Generally, your eStatement will be available during the first week of your statement cycle. An eStatement email eAlert should notify you when your latest eStatement is available. This message is sent to the email address you entered when you enrolled in QuickNotify. Top Can you email my eStatement to me?
For security purposes, your eStatement can not be emailed to you. How long will each eStatement be available?
Your eStatement is available for approximately 24 months (depending on your statement cycle). It is suggested that you archive your eStatements before they become a year old and are removed from the system. Top What accounts can I view with my eStatement?
eStatement includes activity information for your share savings, checking, loans and credit card accounts (where applicable). Can my eStatement information be exported to other programs?
Currently your eStatement is only available as an Adobe PDF file. Top I can log in, but when I click the link to open my eStatement it doesn't appear. What's wrong? There are several other reasons why you cannot access your eStatement after successfully logging into the system. Before contacting USA Federal: | 1. | Make sure the computer you are using has Adobe Reader installed. | | 2. | "Pop up blocker" software installed on your computer may prevent your eStatement from displaying. Consult your computers help section for details on how to temporarily disable this software feature or allow specific Web site pop up windows. | | 3. | A session error may have occurred. Close all open Web browser windows and log into eStatement again. |
eAlerts ------------------------------------------------------------------------ What are eAlerts?
eAlerts are email notifications informing members about the status of their accounts and other information. You can also set up member defined eAlerts. Know the instant you get paid or see when large debits clear your account Top What types of eAlerts are available to me? There are eleven eAlert types that you can set up to have notices sent to you regarding the status of your accounts: Direct Deposits, Deposit Account Balance, Loan Account Balance, Certificate Maturing, Checks Cleared, Insufficient Funds, Automatic Withdrawals, Bill Payments (bill paid, bill rejects), and Reg D Alerts.
Note: View a comprehensive list of the eAlerts available.* How do I enroll in eAlerts?
To make the eAlerts enrollment process easier, you may download and print a copy of this eAlerts Enrollment Guide* for your reference. Top How do I receive my eAlerts ?
eAlerts can be sent to different email addresses and even to mobile devices that can receive emails through text messaging. (Cell phone or PDA) When will my eAlerts be available?
eAlerts will be sent to you automatically when accounts cross specified thresholds. For example, you can specify to send a eAlert when a check clears or a direct deposit has been posted. Top How do I cancel eAlerts permanently?
By canceling the QuickNotify service you will cancel all eAlerts and eStatements. Can I delete a specified eAlert ?
You can delete any eAlerts by selecting the checkbox in the far left column and clicking on the "delete" button. To delete all eAlerts, select the check box in the header. All eAlerts will then be selected. Click the "delete" button and all eAlerts will be deleted. Top How do I start and stop a specific eAlert without deleting them completely?
You can start or stop a specific eAlert by double clicking on the "bell" icon in QuickNotify.  Pop-ups ------------------------------------------------------------------------ What is a pop-up blocker?
A pop-up blocker (sometimes called a pop-up killer) is a program that is designed to prevent "pop-up" windows from appearing while you browse the Internet. Some pop-up blockers close the pop-up before it appears; others disable the command that calls the pop-up. A big problem with pop-up blockers is that they cannot always differentiate between an unwanted pop-up window and one that is user-requested. If you have a pop-up blocker installed, you may experience difficulty viewing your eStatement. Top How does a pop-up blocker interfere with my eStatement?
When you choose to view an eStatement, a pop-up window should appear which opens the Adobe Reader program on your computer in order to display your eStatement. Some pop-up blockers can prevent this eStatement pop-up window from appearing. Intelligent pop-up blockers let you temporarily disable or train your pop-up blocker to allow pop-ups from specific Web sites. If you are still having problems, you may need to uninstall the pop-up blocker program to successfully access your eStatement. Note: You can also try holding down the Ctrl key while clicking on the view link.
Email ------------------------------------------------------------------------
Note: Several Internet Service Providers use spam-blocking technology so we suggest adding QuickNotify@usafedcu.org to your address book to ensure delivery of your eAlert emails. Please do not send emails to QuickNotify@usafedcu.org as this is an outbound-only email delivery address. For more information, please visit the USA Federal web site.
Top How do I change/update the email address I used in QuickNotify?
To change or update the email address used to receive your eAlert email alerts, log into QuickConnect online and click on the "QuickNotify"button and follow these steps: | 1. | Navigate to the "eAlert Addresses" tab | | 2. | Click on Primary under name | | 3. | Type in the new email address you wish to change to twice. Click ok | | 4. | You will receive a new activation code email as previously did to activate the new email address. |
Will my eStatement still be available if I don't receive my email eAlert notification?
Yes. Your actual eStatement is independent of your email eAlert notification. If you do not receive your eAlert notification, log into Quickconnect Online and click on the "QuickNotify" button. You will be able to view your eStatements from here. Top *This page contains PDF files that require Acrobat Reader. Download Acrobat Reader for free here. | 
